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DOGO Terms of Service


In these terms and conditions, for ease of reference, we use a variety of defined words. The definitions we use are as follows:

"DOGO" means entity of CONNECTED HOMELESS (a charity incorporated in England and Wales with registered number 1172896) whose registered office is at Flat 12 Doulton House, 11 Park Street, London SW6 2FS


“DOGO Area Lead” has the meaning set out below under ‘INTRODUCTION’


“DOGO Central Management Platform” has the meaning set out below under ‘INTRODUCTION’

"DOGO Services" has the meaning set out below under 'RELATIONSHIP WITH DOGO"


" DOGO Donor App" has the meaning set out below under 'INTRODUCTION’

" DOGO Shopkeeper" has the meaning set out below under 'INTRODUCTION'


"User" any individual who uses the DOGO Services, whether as an Area Lead, Donor, Volunteer or as an individual seeking support or assistance from a Volunteer


DOGO is a tech platform and app that enables users to donate funds towards the medical treatment of vulnerable individuals who do not have the means to fund their own treatment.


App users set a monthly donation through the app that is then distributed to cover the costs of an individual.


The aim of DOGO is to help less fortunate individuals receive healthcare treatment in situations where they would have been denied treatment due to lack of funds. 



DOGO has developed an app to provide a platform for individuals who are unable to pay for their own healthcare to receive donations from donors. Donations are used to cover a range of medical illnesses and support individuals during crises and emergencies.


DOGO provides access to a unique management system which will be deployed to help communities worldwide coordinate support from users that are seeking medical care. In these terms and conditions, we refer to this system as the 'DOGO Central Management Platform'.


The aim of the DOGO Central Management Platform is to provide each are with the technology to be onboard patients and provide them with ID which are used to redeem free healthcare services.


Each DOGO team isequipped with their own secure portal to the DOGO Central Management Platform. Each area will then be assigned an lead person who will be able to approve user support requests for volunteers for that particular region.



Individuals who register and are DOGO staff and run each location are referred to in these terms and conditions as a ‘DOGO Area Lead’.

Individuals who use any of the DOGO Services (as defined), are referred to in these terms and conditions as 'Users'. This word includes DOGO Volunteers who use the DOGO Services and members of the public who use the DOGO Donor App to support ill citizens via donations.


The purpose of these terms and conditions is to set out important information for DOGO Volunteers and Users.

This includes information about:

Rights, obligations and rules that apply to DOGO Area Leads;

Rights, obligations and rules that apply to DOGO Area Volunteers;
Rights, obligations and rules which apply to Users.

This section applies to DOGO Area Leads and DOGO Volunteers

DOGO is responsible for producing and developing the technology to run the DOGO Central Management Platform which will then be provided to the DOGO Area Leads. The platform will be managed centrally by the DOGO Area Leads and each will have responsibility of overseeing, managing and running the volunteering system.

In addition to these terms and conditions, various other rules and terms will apply to you as a t DOGO Lead/ Volunteer. These are set out in the following documents: (i) DOGO’s ‘Volunteer Starter pack’ (which is available on the DOGO Home website) and (ii) DOGO’s privacy policies and notices (which are also available on the DOGO website). Together these documents are referred to in these terms and conditions as the DOGO Service Documents and they apply to you as amended from time to time by DOGO.

By submitting your application to register as an DOGO Area Lead/ Volunteer you agree that you have seen, read and understood the role of a DOGO Area Lead/ Volunteer, as set out in the DOGO Service Documents and agree to observe at all times the provisions set out in them.

In particular, you agree that all support and assistance provided by you as a DOGO Lead/ Volunteer will be provided free of charge.


This section applies to all Users

In these terms and conditions, we refer to apps and systems owned and run by DOGO (including the DOGO Central Management Platform and the DOGO Donor App) as the DOGO Services'.

Your use of the DOGO Services will mean that you will have a contractual relationship with DOGO. DOGO gives you permission to use the DOGO services and in return, you are required to agree to certain terms of use and privacy information.

By using and/or downloading any DOGO Services ( including using DOGO's technology to complete an application to become an DOGO Area Lead/ Volunteer) you are agreeing to comply with and be bound by the terms of use and privacy information set out below. If you disagree with any part of the terms and conditions of use or privacy information, please do not use the DOGO Services.


This section applies to all Users.


Additional information about the DOGO Services

The DOGO Donor App and the DOGO Volunteer App together with the DOGO Central Management Platform are tools that utilise the latest in App development.


The DOGO Donor App has been developed by Help at Home for the purposes described under 'INTRODUCTION' and in particular to facilitate a donor response by connecting certain members of the public to match their donations with people in need. DOGO is providing the technology enabling the DOGO Area Leads and DOGO Volunteers to work together to allow them to facilitate their own regional response to the pandemic.

Information about risk and liability if you use the DOGO Services

The use of the DOGO Services is entirely at your own risk, for which DOGO shall not be liable.

The content on any DOGO app is for your general information and use only. Such content is subject to change without notice.

DOGO does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the DOGO apps for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and DOGO expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Other than the material provided by DOGO to support DOGO Area Lead/ Volunteer registration, your use of any information on the DOGO website or apps (including the DOGO Donor App) is entirely at your own risk. DOGO shall not be liable for such use.

It shall be your own responsibility to ensure that any products, services or information available through Help at Home’s website and apps meet your specific requirements.

DOGO’s website contains material which is owned by DOGO. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of any of the DOGO Services may give rise to a claim for damages and/or be a criminal offence.




Important privacy information relating to DOGO's use of your personal data can be found below under ‘DATA AND PRIVACY POLICY’ on DOGO's website.


Ownership of the copyright in all content contained within the DOGO platform belongs to DOGO. You must not re-use or copy such content without permission. If you wish to reuse any of DOGO Service's content, please contact DOGO first to obtain permission. Any permission is granted at the discretion DOGO.




This section applies to DOGO Area Leads, DOGO Volunteers and Users

Please note that the privacy information in this section is provided in addition to the information about use of your personal data set out in DOGO’s privacy notices and policies. You can find these documents on DOGO’s website. It is important that you read these documents carefully so that you understand fully the ways in which DOGO will use your personal data.

Your personal data will be stored on DOGO’s servers. DOGO will ensure that your personal data is stored securely and is only used in the ways and for the purposes described in DOGO’s privacy notice and policies. In particular, DOGO will not sell, distribute or lease your personal data to third parties unless you have given your express consent to them doing so.

DOGO will be the controller and processor of any personal data which you submit via the DOGO App.

Personal data that you submit via the DOGO APP will be shared with DOGO for the purpose of co-ordinating and providing the donation matching service described above under 'INTRODUCTION'.

Under data protection law, individuals have a number of important rights. This includes the right to request information from organisations about the personal data they hold about you and how they use that personal data. DOGO’s privacy notices and policies contain further information about how you can exercise your rights under data protection law. You can also find additional information on the ICO website.

You can contact DOGO to exercise any of your rights under data protection law using the following email addresses:

Please also contact DOGO in this way if you believe that any information DOGO is holding about you is incorrect or incomplete. DOGO will correct any personal data found to be incorrect or incomplete as soon as possible after it has been brought to their attention.


This section applies to DOGO Area Leads, DOGO Volunteers and Users


DOGO Volunteers undertake voluntary acts in good faith as members of the public undertaking voluntary action. DOGO Area Leads and DOGO Volunteers will not have any liability for loss or damage of any kind resulting from acts or omissions undertaken by them in their capacity as DOGO Volunteers. DOGO Volunteers will also not incur any liability if they are unable to provide support or assistance. This exclusion of liability does not, however apply to any criminal liability.

DOGO Users are solely responsible for their own welfare, and you accept and acknowledge any and all risks of Personal injury or illness, Emotional Trauma, Property damage and Death that may occur as a result of you participating in DOGO Services.



By agreeing to become a DOGO User you confirm that you have read and agree to our terms & you are waiving any Liability that, amongst other things:

  • Forever releases us, our owners, our directors and any persons or groups associated to us of all liability;

  • Forever signifies that you are waiving any claims against us, our owners, our directors and any persons or groups associated to us, and expressly assuming all risks associated with participating in the Help at Home Services.


These terms and conditions are subject to the laws of England and Wales. Any claims or disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.


By using the DOGO and/or registering as an DOGO App user, you are deemed to accept these terms and conditions and agree to act in accordance with them.

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